Hospital booking service

Business need

The problem of many hospitals was that patients had to stand in lines and wait for their turn for a long time when a doctor will prescribe a certain treatment. Moreover, to get the treatment they had to make another appointment and wait again. It wasn’t convenient at all. Therefore, the decision to create a solution for recording at the reception was quite logical and justified. And we’ve developed such a solution.


The application is based on the concept that a patient can ask the hospital for certain services. While requiring a service, a patient enters personal information and then is put on a waiting list. Then an operator performs a service assignment that involves assigning this patient to the requested service.


Our customer is a healthcare software company.


The main idea was not only to create an application for booking an appointment, thanks to which patients could sign up for a reception and book a certain service but also develop an ACL system that would give different levels of access for patients and doctors. Using the app, a patient is able to select the most convenient appointment and a service they want, and a doctor can decide if it’s necessary or not.

Value Delivered

What was achieved:

  • the waiting time was significantly reduced;
  • it became much easier to make an appointment;
  • thanks to the Date Confirmation function, fewer appointments were missed;
  • thus, hospitals will not encounter unrealized consultation anymore;
  • the number of hospital requests has increased as hospitals have become more organized.


Project Results

With the help of our value-based healthcare authoring tool for chronic disease management and mobile application, users can easily manage their disease activity to improve health outcomes in a cost-effective manner. App users can:

  • review their personalized care program, clinical and laboratory results, upcoming labs, clinic visits, scheduled home care, and procedures;
  • update their current disease activity state and quality of life and work productivity;
  • place a call for an appointment or apply for hospitals for getting the directions to clinics online.

The key features that were implemented during the development:

  • ACL — a control list that determines who can access a specific object;
  • Dictionary — after registration in the system patients will have access to the dictionary that describes all the services and procedures;
  • Patient Registration/Modification — patients can register in the system and order services they want. In case of any changes they can easily modify their request;
  • ‘Waiting List’ Registration and Modification — operators assign patients any convenient free date after they placed their request in the system;
  • History Management — all patients’ queries, the history of diseases, and treatment are stored in one place. Moreover, it is absolutely confidential;
  • Date Confirmation —patients should confirm the appointment date to ensure that it’s kept;
  • Service Execution — on the appointed day it is necessary to come into the hospital to receive the treatment.

What our customers say

I lead a non-profit community and in response to the global pandemic around COVID-19, we've been developing a portal to help caregivers and others find emergent guidance and information. This portal is a critical gap-filler and crucial need in these trying times. I reached out to Softarex to help this volunteer effort, and in less than a week they had not only committed to helping us but had a fully ready team and were already making a difference. The development team has been a delight to work with, and we are seeing rapid progress as well as the quality of work. I couldn’t have hoped for a better experience.

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Ken Rubin
Executive Director, BPM+ Health
Anicia Gau
Co-Founder of Waitbusters

I’ve bеen working with Softarex for more than six years and three things were the cornerstones of our cooperation: quality, communication, and accessibility. These guys have always clearly understood all the functional specs I needed and gave me the best translation into the tech specs. All the databases were structured into the utmost flexibility – you can leave all the hardcoded stuff to the ancient times. Definitely 5 stars!

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Daan Hommes, MD, PhD
CEO at DEAR Health, Inc.

We hired Softarex Technologies, Inc. for a large, complex development project. They did an excellent job. The project was done on time and on budget. We continue to work them on new projects.

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Kevin Woodward
ReadyTech Corporation President

For all the time of working with Softarex Technologies, the difference between customer-contractor relations and partnership relations has become clear. That is exactly how this company builds the working process - you both (the company and its client) becomes partners. And it is not only to sign a contract, but it is also about negotiations, discussions, compromises, constant communication and joint decision making. Softarex will deliver its client a turn-key solution that exceeds all the expectations, all on time and within the budget. And after that, they will provide with a superior customer care that will maintain the relationships for years. Noventic provides devices and systems for the consumption-based collection and billing of water and heat and serves customers worldwide. Since 2010, various solutions in preparation of the internet of things (IoT) have been developed. For us, Softarex Technologies, Inc. has developed housing and public utilities solution - the future for energy suppliers. With the new system meter, readouts can be carried out at any time and fulfill upcoming regulations. The supplier can give transparency and thereby obtain trust from tenants and housing industries in the service. The team we’ve worked with earns praise for their timeliness, collaborative approach, and technical expertise. Their transparent clarifications minimize confusion and ensure clean high-quality deliverables.

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Thomas Ahlborn
Head of corporate marketing

We’ve been working with Softarex Technologies, Inc. team for over two years. These guys have brought us from the Stone Age to the Digital Age. Their team has developed the state-of-the-art billing and information management software for SYBE as well as web-based Clinic Management Software for SYBE's clients. Both solutions are at the cutting edge, meeting all the requirements and standards: ANSI 835, 837; Meaningful Use; HIPAA, HL 7 and ODBS compliant; ICD 10 Diagnostics, CPT/HCPCS, NDC numbers; CMS-1500 claims, etc.

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Steven Garrett
President of SYBE Medical Management

What I found extremely interesting in Softarex Technologies, Inc. it is the possibilities to use a wide range of technologies and each time get the same quality and time-requirement! I strongly suggest cooperating with Softarex Technologies!

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Carmine Mattera
IT Director at Artensys S.r.l.

Softarex Technologies, Inc. delivers “what” they promise, “when” they say they are going to complete a job and that is a great thing. Most business people “over promise” to get your money, and then they “under perform”. I appreciate your great work and professionalism. You have earned my trust! Keep doing what you are doing and you will build your business with great success.

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Marc R. Bakerman
President and Founder of The Child I.D. Program, Inc.

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