Restaurant Business Hospitality

Industry specifics

The hospitality industry is vast, and that means there is lots of space for improvement that can be brought up by technology on both customers and businesses sides.

As any other industry, hospitality obliged the software to fall under its specific requirements:

  • since hospitality businesses highly rely on a positive customer feedback to remain operational, the software they use has to be well-implemented and provide top-of-the rock user experience, otherwise it would bring even more issues.
  • the hospitality businesses show big variety in sizes and specializations, therefore software should be easily customizable and scalable to be able to cover their needs.

As a result, the variety of software in this industry is difficult to overestimate: starting from simple widgets to book a table without getting up from the couch, ending with the literal workhorses that cover most of the restaurant’s work, while remaining invisible to guests. And we can boast that our portfolio includes both these kinds of programs. Let’s take a closer look.

REMOTE FOOD MEASUREMENT software

While the press keeps feeding us with the images of restaurants run by robots, we used to think that’s it is something we shouldn’t worry about any time soon. But in reality this concept has more life in it than it was expected, and advanced technological applications already work unseen for the visitors to help restaurants run smoothly.

The good example wood be Remote Food Measurement software that we developed to detect food type and identify products weight in real time with 95% accuracy using the 3D video cameras and on-the-edge CV tech. This may sound a bit bizarre as humanity has invented scales for the same reason hundreds of years ago, but there is more profit in such approach than one may think. Restaurants distribute around a third of their budgets to food, so wasted food is wasted money. So knowing the exact quantity of food purchased that never sees a guest makes math pretty much obvious here.

What users get

Efficiency evaluation.
Even single week of a test run revealed surprising quantity of food wasted and spoiled thanking to software ability to track containers with food and monitor them throughout all stages of the preparation process. The value of such a discovery for the business can hardly be overestimated.

Prediction.
The collected explicit metrics provide grounds for further prediction of food cooking for particular restaurant.

Staff control.
Productivity and performance quality of each employee is improved with the system of timers and alerts. And when the system keeps record for each container move, this improvement is even simpler to make.

Restaurant Inventory Management software

Continuing the thought that food is restaurant’s greatest expense, the software that helps restaurateurs to see trends in their food usage and maintain records of recipes and the ingredients required, can be incredibly useful in a chaotic and busy kitchen. In the end of the day Restaurant inventory management & purchasing software provide users with explicit data to make smart decisions and spin out money.

For now there is still a poor selection of these instruments in the restaurant tech ecosystem, yet

Softarex Technologies, Inc. has already taken part in the development of such application.

What users get

Efficiency evaluation.
Even single week of a test run revealed surprising quantity of food wasted and spoiled thanking to software ability to track containers with food and monitor them throughout all stages of the preparation process. The value of such a discovery for the business can hardly be overestimated.

Prediction.
The collected explicit metrics provide grounds for further prediction of food cooking for particular restaurant.

Staff control.
Productivity and performance quality of each employee is improved with the system of timers and alerts. And when the system keeps record for each container move, this improvement is even simpler to make.

Concierge Software

A restaurant cannot function without guests, so making sure those guests are happy and taken care of is a large priority of any of them. It used to be concierges job to organize guest requests, make reservations and manage orders. But the Internet has changed the game rules for the restaurant industry creating the 24/7 online concierges always ready to provide best services. One of the latest hospitality trends is personalization fueled by AI and machine learning, which help make guests feel truly welcomed and cared for.

For Softarex Technologies it was important to create a concierge that would reach customers not through one, but through four communication channels:

Facebook bot builder — the chatbot is already used by 1 billion people. And usage of such a tool to integrate a remote wait line, reservation and online ordering can significantly increase the number of the customers’ users.

Skill for Alexa virtual assistant — guests can order food, book a table or line up through voice interface – the novel way of user-machine interaction.

SMS bot — all is needed is to send an SMS to a particular number and get a reply with reservation, order or place in line confirmation.

Voice answering machine — calling the number and contacting the bot, user can make a food order, line up, or book a table in the favorite restaurant. The answering machine will not only accept the order but also send an SMS with a confirmation or a link to pay for the order.

Restaurant management software

Restaurant management software is the workhorse among the restaurant applications. The list of its features worth a whistle as they cover any aspect, from the front of a house to back of a house and everything in between. Such systems may include point of sale (POS) functionality, business analytics features, guest management features, online ordering features, and reservations features, marketing tools and a lot more.

For a restauranteur, it would be more beneficial to have a one-stop shop software that would handle all the needs, because it saves money for buying multiple solutions for each aspect of their business.

For this reason, Softarex Technologies, Inc. has delivered a multi-component online platform that combines guest management, online ordering, and marketing tools, saving time and money for the restaurant owners.

Aggregation.
Orders created through different communication channels (SMS bot, Facebook bot, Alexa Assistant and Widgets) are collected together with a single platform and passed to restaurants’ POS.

No more walkaways.
Guests are not crowded in the lobbies with the organized Wait Lines, Reservations; and Skip the line feature boosts tables monetization.

Recognizability.
Marketing campaigns and incentives became easier to manage and thus more efficient with Marketing tools.

Travelling software

Sometimes businesses have to come a long way to bring customers to their facilities. The good example may be the airports that offer lots of activities and promotions: shops, cafes, art galleries, casinos, and pools. But many of them are missed because they can’t reach the passengers.

The good help here comes from aggregators that bring the customers and businesses together and doing all that under the sauce of entertaining and socializing, e.g. gathering people who share interests on the same flights or layovers.

Applications like that would not only connect passengers alike but also allow companies and airports to share their offerings with them. The market is facing a lack of connectors like that, so we have taken part in its creation.

Advancing experience.
Passengers can now forget about the unpleasant companies since every trip can be accompanied by the people alike or at least someone who respects their personal space. And what could be better than a happy customer?

Customers attraction.
The platform offers a wide range of ways for businesses to make sure all passengers know about suggested entertainment and promotions. Companies can customize ads according to users’ interests and increase dwell-time. Small businesses can reach their customers and increase cash-flow. Airlines can add the option to book tickets jointly for the app users, which increases the number of selling tickets because of growing positive flying experience.

Projects

Data Science/Big Data Computer Vision AI and Chatbots Cloud Solutions IoT, Industry 4.0 Mobile Applications Blockchain
Hi-Tech online platform for the restaurant business
A social app for connecting people during flights and layovers
Restaurant Inventory Management Tool
System for remote food measurement

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