Business need

It became evident that the Customer’s billing system that was in use since the 1980s lacked the necessary functionality and no longer was current with technology. The system was DOS-based and had not changed much since its initial development. As Customer’s employees grew accustomed to Windows programs, operating this system – that also inconsistently wrote checks and randomly froze up and shut down – became increasingly difficult. As a result, it was decided to replace the old automated system

Solution

All efforts resulted in a new client-server medical billing software with multiple security layers and role-based access levels.

Customer

Our Customer is a well-known American medical billing organization with operations all over the USA. The company provides its clients efficient medical billing and credentialing services.

Challenge

  • To integrate the latest technology and industry standards into the new solution.
  • To maintain high productivity levels after the new billing system’s implementation.
  • To train the Customer’s team on using the new software.
  • To optimize the process of submitting and following up on CMS-1500 claims to insurance companies.
  • To make the system compliant with HIPAA and HL7 regulations.

Value Delivered

What was achieved:

  • the implementation of the new solution allowed the Customer to improve its competitiveness, compliance and efficiency;
  • the claims status and payments tracking ability resulted in a 30% increase in the number of clients;
  • the productivity of each Customer’s employee increased by 27% through the reduction in time spent on each claim.

technologies

Project Results

As a result of this project, the new medical billing software optimized the process of submitting and following up on claims to insurance companies. All of the billing processes were required to go through a review, reengineering and documentation according to proposed functionality compliant with HIPAA, HL7 and ODB regulations. This effort included the planning of how to depict each control and process, developing the expected results, documentation of the process and control evidence. The medical billing software developed by Softarex Technologies, Inc. included the following features:

  • User Authorization: only verified users were permitted to access the application;
  • Role-based Access Levels: all users were divided into two groups with different access rights – Administrators and Managers;
  • Multiple Security Layers: a set of privileges was defined for each user;
  • Clinics/Doctors Information Management: the ability to create and manage all information related to healthcare providers using the system;
  • Insurance Eligibility Verification: real-time updating and confirmation of patients’ insurance status;
  • Tracking: the ability to check each claim’s status, payments and office workflow;
  • Reporting: the opportunity to create comprehensive billing reports as well as custom claims reports;
  • Services and Payments/Insurance Companies/Providers/Patients: the ability to create and manage all information required to fill out the CMS-1500 claims.

On top of the above functionality, the medical billing solution easily alleviated all reminder tasks: for any task or calendar event, it was possible to create a reminder and see a pop-up window with a notification message about the upcoming event. Besides, it became possible to send messages to patients from the billing company’s office to remind about the services that were rendered earlier and needed to be paid for. Moreover, easy and quick integration with a possible statement-mailing third-party service was stipulated and successfully implemented. The Customer’s employees admitted that one of the biggest benefits of having Softarex Technologies, Inc. as their system support provider was having “Technical Support people who can talk to ‘non-computer’ people and get the problem fixed”. The company also commented that the support staff was very prompt in returning calls and fixing problems.

What our customers say

I’ve bеen working with Softarex for more than six years and three things were the cornerstones of our cooperation: quality, communication, and accessibility. These guys have always clearly understood all the functional specs I needed and gave me the best translation into the tech specs. All the databases were structured into the utmost flexibility – you can leave all the hardcoded stuff to the ancient times. Definitely 5 stars!

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Daan Hommes, MD, PhD
CEO at DEAR Health, Inc.

We hired Softarex Technologies, Inc. for a large, complex development project. They did an excellent job. The project was done on time and on budget. We continue to work them on new projects.

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Kevin Woodward
ReadyTech Corporation President

For all the time of working with Softarex Technologies, the difference between customer-contractor relations and partnership relations has become clear. That is exactly how this company builds the working process - you both (the company and its client) becomes partners. And it is not only to sign a contract, but it is also about negotiations, discussions, compromises, constant communication and joint decision making. Softarex will deliver its client a turn-key solution that exceeds all the expectations, all on time and within the budget. And after that, they will provide with a superior customer care that will maintain the relationships for years. Noventic provides devices and systems for the consumption-based collection and billing of water and heat and serves customers worldwide. Since 2010, various solutions in preparation of the internet of things (IoT) have been developed. For us, Softarex Technologies, Inc. has developed housing and public utilities solution - the future for energy suppliers. With the new system meter, readouts can be carried out at any time and fulfill upcoming regulations. The supplier can give transparency and thereby obtain trust from tenants and housing industries in the service. The team we’ve worked with earns praise for their timeliness, collaborative approach, and technical expertise. Their transparent clarifications minimize confusion and ensure clean high-quality deliverables.

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Thomas Ahlborn
Head of corporate marketing

We’ve been working with Softarex Technologies, Inc. team for over two years. These guys have brought us from the Stone Age to the Digital Age. Their team has developed the state-of-the-art billing and information management software for SYBE as well as web-based Clinic Management Software for SYBE's clients. Both solutions are at the cutting edge, meeting all the requirements and standards: ANSI 835, 837; Meaningful Use; HIPAA, HL 7 and ODBS compliant; ICD 10 Diagnostics, CPT/HCPCS, NDC numbers; CMS-1500 claims, etc.

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Steven Garrett
President of SYBE Medical Management

What I found extremely interesting in Softarex Technologies, Inc. it is the possibilities to use a wide range of technologies and each time get the same quality and time-requirement! I strongly suggest cooperating with Softarex Technologies!

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Carmine Mattera
IT Director at Artensys S.r.l.

Softarex Technologies, Inc. delivers “what” they promise, “when” they say they are going to complete a job and that is a great thing. Most business people “over promise” to get your money, and then they “under perform”. I appreciate your great work and professionalism. You have earned my trust! Keep doing what you are doing and you will build your business with great success.

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Marc R. Bakerman
President and Founder of The Child I.D. Program, Inc.

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