Value-based solution for healthcare sphere

Business need

Disease treatment is never an easy thing, but when it comes to chronic diseases the situation is even worse: these enemies, even long known, will not retreat.

This fight is almost impossible to win in most cases because such diseases can’t be cured. But special medical treatments can help to manage chronic diseases and bring your life back to normal.

This was the idea of ​​the UCLA Division for Digestive Diseases, Center for Inflammatory Bowel Diseases — to create a platform for hospitals with 360-degree health management of patients. The platform, which would have a personal assistant that eases patients’ routine of continuous treatment, organizes daily rituals and simplifies communication with doctors.

And we’ve created and implemented such a system.


For this project, we have developed a role-based platform for patients’ health management in a 360-degree way. The platform is made up of two components: a portal for doctors and a mobile application for patients.

Using this platform, doctors always have a patient profile with all the necessary information at their fingertips: when the disease was diagnosed, its progress, patient’s bad habits, inherited diseases, and so on.

Doctors can send personalized weekly online questionnaires to track the treatment process, as well as schedule visits online. Here they can check all laboratory tests, consult with colleagues, order medical supplies, and much more.

The Patient’s app makes your phone into a personal doctor. The application monitors compliance with a treatment scenario: notifies about the time for meds or rehab exercises and more. Patients can contact their doctors via the application any time, monitor the treatment progress, or schedule a visit. This way patients can actively participate in their disease management when and where they need it.

Meanwhile, the platform has such components as a flexible procedure module, a care program builder, a custom form builder, an education builder, a general workflow engine, and way more.


Our customer is a world leader in the diagnosis, treatment, and research aimed at combating chronic diseases (for ex. disorders affecting the gastrointestinal tract or epilepsy).


The development of healthcare software is always entailed with a number of well-known challenges: the security of data storage and processing, complex integrations with internal hospital software, data migration and synchronization, and much more. But since they are well-known it’s easier to solve them.

    The real challenges were:

  • Flexibility. The system had to operate data of thousands of patients throughout the world. And each hospital has its own structure, rules, methods, approaches, language, and branding. Therefore, the system should have been very dynamic: starting with the logo and ending with the sign-in type. But not only it dealt with the authoring tool side, but the patient’s mobile apps also had to have the highest level of customization as well.
  • Value-based healthcare model. This model implies a different approach for provider reimbursement than the traditional fee-for-service model. That is why it was necessary to develop new models of coefficients, metrics, and services.
  • Multi-tenant system. Since the system is meant to be shared, it is crucial to clearly establish accesses, specific privileges, and roles. This requires a more complex architecture and a bigger data scale. Also, there are specific rules for server deployment and data storage from different countries.

Value Delivered

What was achieved:

  • The app dramatically reduced the time for contacting doctors because the app allows patients to do it any time via personal doctor-patient chats.
  • Doctors now have all the valid information about patients in one place with quick access and easy management — no more paperwork and lost medical cards.
  • With weekly questionnaires, doctors, as well as patients, can monitor the treatment process and make adjustments based on the results. So the whole care service has become more complete and qualitative
  • Thanks to the more convenient process, patients can chat or call for an appointment, get directions, and view entries over time.


Project Results

With the help of our value-based healthcare authoring platform for health management and mobile app, doctors and patients can easily manage the disease activity and cost-effectively improve the health outcomes.

    Platform users can:

  • Personalize and review care program, clinical and laboratory results, upcoming labs, clinic visits, schedule home care, and procedures;
  • Update current disease activity state, quality of life, and work productivity via manageable questionnaires for any period of time;
  • Patients can chat with doctors in-app or call them directly, assign an appointment online, or receive a referral.
  • Doctors can manage the whole treatment processes online: medicine prescription, communication with a patient, as well as colleagues consulting, obtaining lab results, and make adjustments according to them, and more.
  • Patients have access to a big chronic disease database, where they can learn about their own disease more: recommendations, treatments, relative cases, and so on.
  • There are personal in-app coaches, who guide patients throughout their treatment about the necessary activity: yoga, indoor\outdoor training, etc.
  • Due to full integration with existing EMR’s, every action about patients and their data is easily manageable and trackable at any time.
  • Every hospital can adjust how patients’ data is structured and filtered in the system due to very flexible forms of a wide variety.

What our customers say

I lead a non-profit community and in response to the global pandemic around COVID-19, we've been developing a portal to help caregivers and others find emergent guidance and information. This portal is a critical gap-filler and crucial need in these trying times. I reached out to Softarex to help this volunteer effort, and in less than a week they had not only committed to helping us but had a fully ready team and were already making a difference. The development team has been a delight to work with, and we are seeing rapid progress as well as the quality of work. I couldn’t have hoped for a better experience.

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Ken Rubin
Executive Director, BPM+ Health
Anicia Gau
Co-Founder of Waitbusters

I’ve bеen working with Softarex for more than six years and three things were the cornerstones of our cooperation: quality, communication, and accessibility. These guys have always clearly understood all the functional specs I needed and gave me the best translation into the tech specs. All the databases were structured into the utmost flexibility – you can leave all the hardcoded stuff to the ancient times. Definitely 5 stars!

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Daan Hommes, MD, PhD
CEO at DEAR Health, Inc.

We hired Softarex Technologies, Inc. for a large, complex development project. They did an excellent job. The project was done on time and on budget. We continue to work them on new projects.

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Kevin Woodward
ReadyTech Corporation President

For all the time of working with Softarex Technologies, the difference between customer-contractor relations and partnership relations has become clear. That is exactly how this company builds the working process - you both (the company and its client) becomes partners. And it is not only to sign a contract, but it is also about negotiations, discussions, compromises, constant communication and joint decision making. Softarex will deliver its client a turn-key solution that exceeds all the expectations, all on time and within the budget. And after that, they will provide with a superior customer care that will maintain the relationships for years. Noventic provides devices and systems for the consumption-based collection and billing of water and heat and serves customers worldwide. Since 2010, various solutions in preparation of the internet of things (IoT) have been developed. For us, Softarex Technologies, Inc. has developed housing and public utilities solution - the future for energy suppliers. With the new system meter, readouts can be carried out at any time and fulfill upcoming regulations. The supplier can give transparency and thereby obtain trust from tenants and housing industries in the service. The team we’ve worked with earns praise for their timeliness, collaborative approach, and technical expertise. Their transparent clarifications minimize confusion and ensure clean high-quality deliverables.

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Thomas Ahlborn
Head of corporate marketing

We’ve been working with Softarex Technologies, Inc. team for over two years. These guys have brought us from the Stone Age to the Digital Age. Their team has developed the state-of-the-art billing and information management software for SYBE as well as web-based Clinic Management Software for SYBE's clients. Both solutions are at the cutting edge, meeting all the requirements and standards: ANSI 835, 837; Meaningful Use; HIPAA, HL 7 and ODBS compliant; ICD 10 Diagnostics, CPT/HCPCS, NDC numbers; CMS-1500 claims, etc.

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Steven Garrett
President of SYBE Medical Management

What I found extremely interesting in Softarex Technologies, Inc. it is the possibilities to use a wide range of technologies and each time get the same quality and time-requirement! I strongly suggest cooperating with Softarex Technologies!

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Carmine Mattera
IT Director at Artensys S.r.l.

Softarex Technologies, Inc. delivers “what” they promise, “when” they say they are going to complete a job and that is a great thing. Most business people “over promise” to get your money, and then they “under perform”. I appreciate your great work and professionalism. You have earned my trust! Keep doing what you are doing and you will build your business with great success.

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Marc R. Bakerman
President and Founder of The Child I.D. Program, Inc.

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