Web-based EHR solution - medical practice management software

Healthcare and Medicine

Business need

Due to the large and complex nature of healthcare business processes, it became evident that daily processing of patients’ paper records consumes a great amount of working time. It was important for the Customer to have a fast and effective solution that would automate all daily, time-consuming operations, increase efficiency and reduce costs.

Solution

Softarex Technologies, Inc. has developed and implemented a comprehensive web-based Medical Practice Management and Medical Billing Software solution, which was built from the ground up with a clinical focus.

Customer

Our Customer is a well-known American medical billing organization with operations all over the USA. The company provides its clients with efficient medical billing and credentialing services.

Challenge

  • To create a solution fully satisfying Meaningful Use (Stages 1 and 2) regulations.
  • To train doctors and clinicians in operating a new web-based Electronic Health Record Platform (including training of lower-level staff and nurses on executing meaningful use tasks).
  • To create a solution that emphasized security access level measurements and created business and workflow rules to ensure quality data input standards.
  • To provide preloaded templates for over 25 specialties, all of which can be easily customized.
  • To engage a multidisciplinary implementation team comprised of both clinicians and dedicated IT staff.

Value Delivered

What was achieved:

  • the implementation of the new solution allowed the Customer to improve its competitiveness, compliance and efficiency;
  • due to instant access to anyone’s chart with all up-to-date information, the Customer reduced time expenses by 30%;
  • the implementation of the new solution resulted in a 85% reduction in paper workflow;
  • meaningful Use (Stages 1 and 2) regulations satisfaction for the new developed solution.

technologies

Project Results

The new EHR solution provides all the necessary features for managing the business side of small and medium-size medical practices and medical billing service providers. Due to different security levels, this system can improve the quality of patient care and safety. With intuitive and per-user customizable Microsoft style interface, it became possible to facilitate daily workflow and reduce time expenses on paper filings. The EHR solution developed by Softarex Technologies, Inc. included the following features:

  • EMR (Electronic Medical Records) system capable of storing and displaying information in compliance with ICD10, CPT/HCPCS, NDC codes;
  • User Authorization: Only verified users were permitted to access the application;
  • Role-based access levels: All users were divided into multiple groups with different access rights;
  • Multiple security levels: The set of privileges were defined for each user;
  • Users can extract detailed data on financial performance or patient information;
  • Patient dashboard allowing users to search, drill down and even update the presented information – saving time, streamlining workflow, maintaining the accuracy of records and focusing user’s actions on the positive outcome of key metrics;
  • Patients’ demographics capture: administrative medical staff can operate with all patients’ information directly in EHR, including creating and managing profiles;
  • Insurance eligibility verification: the possibility to confirm patients’ insurance status;
  • Patient history file: chronological display of doctors and patients interactions, including the possibility to schedule consultations and appointments and track upcoming patient visits;
  • Drug Prescription: rich set of possibilities to specify drugs prescription details;
  • Diagnostics, treatment and allergies display for each patient;
  • Reminder: automated reminders of any kind (e-mail, SMS, voice message) about scheduled tasks or upcoming events;
  • Reports and Statistics: a powerful analytics tool for real-time graphical representation of compliance with the relevant clinical objectives;
    Data import/export: supporting formats include PDF, XLS, RTF, HTML;
  • Calendar: the possibility to schedule and manage events (appointments), track upcoming patient visits, set the parameters for calendar events, adjust and send out notifications;
  • Tasks: allows to assign tasks and track their completion;
  • Super Bills: set of possibilities to review rendered services (time and costs) and forward this information to a billing service provider for further processing;
  • Integrated Scanner: possibility to scan patient-related documents (IDs, insurance cards, etc.) directly into the patient’s account and speed up the process of transferring patient’s information.

On top of the above functionality, flexible and quick search capabilities were provided including a keyword search and custom filtering that could easily be applied to the results for all objects. In addition, this project highlighted many of the challenges that stakeholders were facing on the ground in their efforts to develop new models of healthcare. For example, it was quite challenging to train lower-level staff and nurses on executing meaningful use tasks and to engage multidisciplinary implementation team comprised of both clinicians and dedicated IT staff.

What our customers say

I’ve bеen working with Softarex for more than six years and three things were the cornerstones of our cooperation: quality, communication, and accessibility. These guys have always clearly understood all the functional specs I needed and gave me the best translation into the tech specs. All the databases were structured into the utmost flexibility – you can leave all the hardcoded stuff to the ancient times. Definitely 5 stars!

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Daan Hommes, MD, PhD
CEO at DEAR Health, Inc.

We hired Softarex Technologies, Inc. for a large, complex development project. They did an excellent job. The project was done on time and on budget. We continue to work them on new projects.

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Kevin Woodward
ReadyTech Corporation President

For all the time of working with Softarex Technologies, the difference between customer-contractor relations and partnership relations has become clear. That is exactly how this company builds the working process - you both (the company and its client) becomes partners. And it is not only to sign a contract, but it is also about negotiations, discussions, compromises, constant communication and joint decision making. Softarex will deliver its client a turn-key solution that exceeds all the expectations, all on time and within the budget. And after that, they will provide with a superior customer care that will maintain the relationships for years. Noventic provides devices and systems for the consumption-based collection and billing of water and heat and serves customers worldwide. Since 2010, various solutions in preparation of the internet of things (IoT) have been developed. For us, Softarex Technologies, Inc. has developed housing and public utilities solution - the future for energy suppliers. With the new system meter, readouts can be carried out at any time and fulfill upcoming regulations. The supplier can give transparency and thereby obtain trust from tenants and housing industries in the service. The team we’ve worked with earns praise for their timeliness, collaborative approach, and technical expertise. Their transparent clarifications minimize confusion and ensure clean high-quality deliverables.

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Thomas Ahlborn
Head of corporate marketing

We’ve been working with Softarex Technologies, Inc. team for over two years. These guys have brought us from the Stone Age to the Digital Age. Their team has developed the state-of-the-art billing and information management software for SYBE as well as web-based Clinic Management Software for SYBE's clients. Both solutions are at the cutting edge, meeting all the requirements and standards: ANSI 835, 837; Meaningful Use; HIPAA, HL 7 and ODBS compliant; ICD 10 Diagnostics, CPT/HCPCS, NDC numbers; CMS-1500 claims, etc.

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Steven Garrett
President of SYBE Medical Management

What I found extremely interesting in Softarex Technologies, Inc. it is the possibilities to use a wide range of technologies and each time get the same quality and time-requirement! I strongly suggest cooperating with Softarex Technologies!

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Carmine Mattera
IT Director at Artensys S.r.l.

Softarex Technologies, Inc. delivers “what” they promise, “when” they say they are going to complete a job and that is a great thing. Most business people “over promise” to get your money, and then they “under perform”. I appreciate your great work and professionalism. You have earned my trust! Keep doing what you are doing and you will build your business with great success.

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Marc R. Bakerman
President and Founder of The Child I.D. Program, Inc.

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