Queue Monitoring System
Unstructured queuing areas are a big challenge for any airport. Striving to manage massive passenger flows, airport operators experience disjointed queue management through the lack of visibility into the queuing process. It results in low desk throughput, long waiting times, and, accordingly, unhappy passengers.
To boost operational efficiency and improve customer service, airport operators need a smart software solution that will provide them with real-time insights into the queue performance and help optimize resource utilization.
Challenge
Solution
Project Results
The implementation of the Queue Monitoring System by Softarex has resulted in:
- Reduced waiting times and optimized desk throughput;
- Efficient planning of airport staff and resources allocation based on passenger flow and demand;
- Fully automated queue monitoring and management process;
- Improved customer service and passenger experience.
Technical challenges
- Accurate identification of passengers among other people in the video stream;
- Quick visual data analysis;
- Informed alerting.
Selected Projects Overview
Our experts
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Maxim
System Architect and Delivery Manager
In over 10 years of my professional career, I have developed, architected, and managed dozens of projects for the Manufacturing & Energy, Restaurant & Hospitality, Aviation, and IT industries. I have hands-on experience with Mobile technology, Computer vision, Machine learning, Predictive modeling, Cloud computing, and SaaS.
I managed the development of a Computer vision-based kitchen management system for a large restaurant chain. We did a great job on this project, and I consider it the highlight of my career.