Waitbusters: Restaurant Management Platform
Running a successful restaurant is a tough job. Many restaurants lose a lot of money and customers, struggling with crowded lobbies, long lines, and paperwork.
But the right software can help them overcome these and other challenges to serve guests quickly and efficiently, attract new customers and retain existing ones, and increase revenue while reducing costs.
Challenge
Solution
The main features of our system include:
- Online ordering — multiple online ordering options for take-out, in-house, and hot spot delivery using voice answering machine, SMS, Amazon Alexa, and Facebook Messenger chatbots;
- Reservations management — provides a single place to process and manage all orders. It also allows restaurants to capture website visitors 24/7 to not miss out on new customers;
- Table management — helps restaurant staff to seat guests according to their reservations quickly thanks to automatic rotation functions;
- Wait line management — enables guests to get in line and track wait times on a restaurant’s website or social media using their personal devices. Using this feature, restaurant managers can also monitor and analyze guest behavior to quickly react to any sudden changes;
- POS integrations — smooth and secure restaurant data flow for informed business decisions, greater revenue, higher retention rates, and more personalized customer service;
- Dining chatbots — allow customers to get in line, make reservations, view restaurant menus, order food, and more using SMS, Facebook Messenger bot, and Amazon Alexa;
- Integration with Facebook — allows users to integrate the remote wait line solution directly into their Facebook business page;
- Loyalty program — customers can get points for restaurant visits, orders, and food delivery, and use them for future visits;
- Social media marketing — building brand awareness and attracting new customers by sharing posts about discounts, offerings, and more on social media such as Twitter and Facebook;
- SMS marketing campaigns — allows creating and sending customizable SMS campaigns and check conversions;
- Mobile app — a user-friendly mobile application with offline mode;
- Voice answering machine — a smart voice-enabled bot that can take orders, get customers in line, and take table reservations. After accepting an order, the bot sends an SMS order confirmation and a payment link.
Project Results
With the Restaurant Management System developed by Softarex, restaurant owners have achieved the following results:
- Streamlined daily operations;
- Reduced costs;
- Eliminated paperwork;
- Increased revenue;
- High customer retention rate;
- Improved customer experience.
Technical challenges
- Development of chat and voice bots;
- Integration of POS functionality into the system:
- Integration of delivery systems;
- Integration of loyalty programs.
What Our Customers Say
We’ve been working with Softarex for years now and I couldn’t be happier we brought them on board initially because once we started our partnership, all the dissatisfactions like work progress and costs of our in-house team have been eliminated.
The Softarex team has been extremely professional, innovative, and creative while synchronizing our work hours and always delivering projects on time within the budget. They’ve helped us to rank at the top of the hospitality products within the marketplace by designing a second-to-none solution that includes integration with Chatbots, SMS, and Amazon Alexa technologies. And they also empowered us with one of the most powerful online ordering platforms that we are currently offering and we couldn’t be where we are without Softarex today. So this is Softarex and they are just absolutely wonderful.
Selected Projects Overview
Our experts
We are experts in software and hardware engineering. By using and combining cutting edge technologies, we create unique solutions that transform industries.
Softarex is a one-stop-shop, providing all services needed to make your project a success.
Maxim
System Architect and Delivery Manager
In over 10 years of my professional career, I have developed, architected, and managed dozens of projects for the Manufacturing & Energy, Restaurant & Hospitality, Aviation, and IT industries. I have hands-on experience with Mobile technology, Computer vision, Machine learning, Predictive modeling, Cloud computing, and SaaS.
I managed the development of a Computer vision-based kitchen management system for a large restaurant chain. We did a great job on this project, and I consider it the highlight of my career.