Waitbusters: Restaurant Management Platform

About

Running a successful restaurant is a tough job. Many restaurants lose a lot of money and customers, struggling with crowded lobbies, long lines, and paperwork.

But the right software can help them overcome these and other challenges to serve guests quickly and efficiently, attract new customers and retain existing ones, and increase revenue while reducing costs.

Challenge

Running a successful restaurant is a tough job. Many restaurants lose a lot of money and customers, struggling with crowded lobbies, long lines, and paperwork.

Solution

To satisfy the request of our Client for a comprehensive restaurant software solution, Softarex has developed an all-in-one Restaurant Management Platform. It has allowed our Client to handle a wide range of restaurant daily operations — from queue monitoring and table booking to online ordering and customer service from one place.

The main features of our system include:

Online ordering — multiple online ordering options for take-out, in-house, and hot spot delivery using voice answering machine, SMS, Amazon Alexa, and Facebook Messenger chatbots;
Reservations management — provides a single place to process and manage all orders. It also allows restaurants to capture website visitors 24/7 to not miss out on new customers;
Table management — helps restaurant staff to seat guests according to their reservations quickly thanks to automatic rotation functions;
Wait line management — enables guests to get in line and track wait times on a restaurant’s website or social media using their personal devices. Using this feature, restaurant managers can also monitor and analyze guest behavior to quickly react to any sudden changes;
POS integrations — smooth and secure restaurant data flow for informed business decisions, greater revenue, higher retention rates, and more personalized customer service;
Dining chatbots — allow customers to get in line, make reservations, view restaurant menus, order food, and more using SMS, Facebook Messenger bot, and Amazon Alexa;
Integration with Facebook — allows users to integrate the remote wait line solution directly into their Facebook business page;
Loyalty program — customers can get points for restaurant visits, orders, and food delivery, and use them for future visits;
Social media marketing — building brand awareness and attracting new customers by sharing posts about discounts, offerings, and more on social media such as Twitter and Facebook;
SMS marketing campaigns — allows creating and sending customizable SMS campaigns and check conversions;
Mobile app — a user-friendly mobile application with offline mode;
Voice answering machine — a smart voice-enabled bot that can take orders, get customers in line, and take table reservations. After accepting an order, the bot sends an SMS order confirmation and a payment link.