What Makes a Great Patient Portal Software?

Patient portal software is a web or mobile app that guarantees smooth interaction and communication between doctors and patients. Well-being was always among the top priorities in people’s lives because good mental and physical health is the answer to living a full and happy life—now and in the future. For obvious reasons, health concerns have grown over the past years. Imarc Group reveals that the global Patient Portal market size is expected to gain the compound annual growth rate (CAGR) of 14.4% in the forecast period of 2022 to 2027 and is expected to reach $6546.8 Mn by 2027. 

Patient portal software gives 24/7 access to personal health information from any device connected to the Internet. Patients can make appointments online, request refills, fill out pre-visit forms. What’s more, they can view their visit notes, lab or X-ray results, and care plan details. Now, they can hardly imagine coming back to those days when they had to call the doctor’s office. 

Patient portal software is like a morph between the doctor’s and patient’s electronic worlds. Let’s take a closer look at what makes it so great. 

Streamlined workflow

Paperwork is (almost) gone, since appointments forms or referral flyers can move online. Patients can find answers to frequently asked questions or make appointments by themselves, which frees up front-office staff’s time. 

What’s more, the center’s phone line is reserved for more urgent matters, which improves customer response time. Why is it important? Nobody likes waiting, and 66% of customers even say that valuing their time is the most important thing a company can do to provide good service, according to a research

Better communication

Patient portal software can facilitate communication between healthcare centers and patients. While interacting on the phone, there is always a risk of misunderstanding. However, chatting gets rid of medical errors because nurses can ask additional questions and receive quick answers. 

Within the patient portal, clients have the convenience of messaging healthcare centers anytime, regardless of office hours. 

Increased Patient Engagement

Doctor and patient talking

How to make people participate? Give them convenient and easy-to-use tools where they can control the processes and see the valuable information. Patient portal software is exactly that type of tool. Patients want care—a portal lets them stay connected to physicians no matter what. They want the communication to be easy—a portal makes communication flow smooth and with no effort. 

With little or no information about medical conditions, there’s a risk of panic or even serious illness. The more information patients have, the more safe and secure they feel about their health and the more trust in doctors they have. And that’s perhaps one of the most important parts of recovery. 

Medical Data Visualisation & Analytics

Patients can see their lab results and changes in treatment which allows them to react quickly to it and never miss important information. Having access to this sensitive information also gives patients a sense of ownership of their own wellness, and they are better prepared to interact with their providers about their care.


Patient portals make the patient feel comfortable. All of the benefits mentioned have an ultimate goal which is customer satisfaction. And, like business rule states, happy customers tend to come back and share their experience with friends, attracting even more customers to the business. We know what we’re talking about because healthcare software solutions are on top of our expertise. For over 20 years, we’ve built various types of medical systems, from scheduling and billing platforms to skin analysis tools. Feel free to contact us in case you need a dedicated team of professionals to work on your project.