Medical Scheduling System
Trying to manage outpatient appointments, hospitals, clinics, and healthcare companies daily struggle with extensive paperwork, a massive amount of incoming calls, and increased frequency of no-shows. Long wait times and always busy phone lines result in a negative patient experience and low retention rates.
Healthcare providers need an easy-to-use solution to automate the appointment scheduling process, optimize administrative workflow, minimize non-attendance, and reduce wait times to enhance care delivery and improve communication with patients.
Challenge
Solution
The main features of the system include:
- Access-control list (ACL) — gives different levels of access to the system for patients and doctors;
- Dictionary — provides patients with definitions of medical services and procedures;
- Patient registration/modification — allows patients to register in the system and order services they want. In case of any changes, they can easily modify their order;
- ‘Wait list’ registration and modification — after a request is made, operators assign an available, suitable appointment to a patient;
- History management — all patients’ queries, medical history, and info about the treatment process are securely stored in one place;
- Date confirmation — patients should confirm their appointments.
We have also developed a mobile application that not only simplifies the process of appointment booking but also allows patients to control their treatment process. App users can:
- schedule, reschedule, confirm, and cancel doctor appointments;
- monitor their scheduled doctor's appointments, upcoming medical tests, and procedures;
- review the results of medical tests and procedures;
- track the treatment process;
- enter information about their health status;
- review home care plans.
Project Results
The Medical Scheduling System developed by Softarex brings the following benefits to physicians and patients:
- Decreased patient wait time;
- Increased patient retention;
- Reduced incoming call volume;
- Less unattended appointments;
- Fully paperless scheduling process;
- Improved communication between patients and physicians.
Technical challenges
- Development and implementation of access control list;
- Creation of comprehensive medical dictionary for patients;
- Handling large amounts of patient data.
Selected Projects Overview
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Sergey
System Architect and Delivery Manager
My main responsibility as a Delivery Manager is to make sure that a product is delivered on time and within budget. To achieve that, I seek to create an encouraging environment for the team, where everyone can improve their skills, feel appreciated and, thus, produce greater value.
The use of Agile tools and techniques helps me organize the teamwork more effectively and transparently. Throughout my career, I have also been actively architecting, designing, and implementing software solutions — mostly web and desktop applications — for the Healthcare, Manufacturing & Energy industries that help companies and organizations streamline day-to-day business operations.
Alex
Lead Software Engineer
I currently hold the position of Lead Frontend Software Engineer at Softarex. In my professional career, I have gained hands-on experience with various technologies and frameworks such as AngularJS, Angular, React, React Native, and Vue.
I understand the importance of a well-thought-out user interface, especially in something as people-centered as Healthcare. Therefore, I always follow the keep-the-user-in-mind UI design strategy.