Queue Monitoring System

Technology domains
Cloud Solutions | AI | Computer vision | Neural networks | Machine Learning | Deep Learning
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Queue Monitoring System Queue Monitoring System
Unstructured queuing areas are a big challenge for any airport. Striving to manage massive passenger flows, airport operators experience disjointed queue management through the lack of visibility into the queuing process. It results in low desk throughput, long waiting times, and, accordingly, unhappy passengers.To boost operational efficiency and improve customer service, airport operators need a smart software solution that will provide them with real-time insights into the queue performance and help optimize resource utilization.
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Today, many airports struggle with silo operations and uncoordinated processes trying to handle heavy air traffic. It often leads to errors, delays, and poor passenger experience.The key to proper flight schedule adherence and happy customers is the digitalization of the apron. The need of the hour is an efficient system that would help automatically manage aircraft ground operations.
COVID-19 Safety Control System COVID-19 Safety Control System
Due to the pandemic, social distancing and face mask-wearing have become mandatory in many public places, including airports. Today, airports are required to monitor the implementation of these preventive measures to minimize the spread of COVID-19 and ensure the safety of passengers and employees. However, manual monitoring of all passengers and airport workers is a time-consuming and cumbersome task that requires engaging a lot of additional staff.

Challenge

Unstructured queuing areas are a big challenge for any airport. Striving to manage massive passenger flows, airport operators experience disjointed queue management through the lack of visibility into the queuing process. It results in low desk throughput, long waiting times, and, accordingly, unhappy passengers.

To boost operational efficiency and improve customer service, airport operators need a smart software solution that will provide them with real-time insights into the queue performance and help optimize resource utilization.

Solution

For this project, Softarex has developed a Queue Monitoring System for intellectual queue management. Using computer vision technology, the system reviews video streams from CCTV cameras across the airport, analyzes the data, and visualizes it in the form of heatmaps. It provides airport management with a clear, detailed picture of queuing areas.

The software also measures the key KPIs for each queue, including queue outflow, queue length, desk throughput, process time, and estimated waiting time.

Project’s results

The implementation of the Queue Monitoring System by Softarex has resulted in:

  • Reduced waiting times and optimized desk throughput;
  • Efficient planning of airport staff and resources allocation based on passenger flow and demand;
  • Fully automated queue monitoring and management process;
  • Improved customer service and passenger experience.

Technical challenges

  • Accurate identification of passengers among other people in the video stream;
  • Quick visual data analysis;
  • Informed alerting.

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