Care Management Platform

Technology domains
Cloud Solutions | Business Intelligence | Big Data and Analytics
BPM+ Health COVID-19 Navigator
With thousands of COVID-19-related articles and studies being published every day, it's difficult for healthcare providers and individuals to keep up to date with the latest news, diagnosis, and treatment trends. Therefore, there's a strong need for a comprehensive database that would provide accurate and reliable information on coronavirus...
Value-Based Care Platform
Management of chronic diseases is a challenging process for both patients and healthcare providers that requires ongoing monitoring, supervision, and creating personalized care plans. To achieve greater outcomes, enhance the patient experience, and reduce operational costs, medical professionals seek to adopt new approaches and technology solutions...
Care Management Platform
Healthcare providers daily struggle with paper-based workflows, extensive administrative workload, and disjointed communication. It results in medical errors, unhappy patients, physician burnout, and considerable costs.This underscores the need for an all-in-one digital solution that would automate all routine processes and free up medical staff so that they can perform their primary task — deliver care to patients...
Healthcare Predictive Analytics Tool
In something as complex and people-centric as healthcare, sometimes every minute counts. Each late decision is a missed opportunity to spot signs of deterioration and take immediate action to save a patent's life.Therefore, physicians always need to stay one step ahead of the situation to detect and prevent critical conditions as soon as possible. It would help reduce patient risk, greatly improve outcomes, and lower overall costs...
Skin Analysis System
Despite a wide variety of beauty products on the market, most consumers have a hard time finding an effective skincare product that can help them address their skin problems, be it acne, dry skin, or wrinkles. The thing is that today most major skincare brands focus on making products suitable for everyone.It emphasizes the need for a solution that would help customers get personalized skincare recommendations to choose the products that meet their needs and, thus, save time and money...
Healthcare Document Management Software
More than any other office environment, hospitals, clinics, and healthcare companies are loaded with a massive amount of documents and therefore struggle to manage them effectively and hassle-free as well as comply with strict healthcare data security standards.Moreover, many healthcare providers already have healthcare document management software in place, but struggle with problems they create...
DietManager: Personalized Diet Plans Generation System
Many people know good nutrition helps maintain a healthy weight. But in fact, the benefits of eating healthy go beyond staying fit. Good nutrition can help strengthen the immune system, easily cope with ongoing illnesses, and reduce the risk of developing chronic diseases such as diabetes, heart disease, stroke osteoporosis, and some cancers...
EHR and Medical Billing Software
Medical billing and practice management have long been and still are a daunting and time-consuming reality of running a healthcare facility. Many providers suffer from a heavy load of administrative tasks and massive amounts of paperwork required for medical billing.This is where digital technology comes into play. A powerful integration of EHR solutions and medical billing software can help providers fully automate all daily time-consuming operations, ensure anytime, fast access to healthcare and billing information, and lower costs...
Medical Scheduling System
Trying to manage outpatient appointments, hospitals, clinics, and healthcare companies daily struggle with extensive paperwork, a massive amount of incoming calls, and increased frequency of no-shows. Long wait times and always busy phone lines result in a negative patient experience and low retention rates.Healthcare providers need an easy-to-use solution to automate the appointment scheduling process, optimize administrative workflow, minimize non-attendance, and reduce wait times to enhance care delivery and improve communication with patients...
Medical Billing System
Although medical offices are increasingly adopting digital technologies to automate daily processes and increase the quality of patient care, simply getting paid remains one of the biggest challenges for many practices. Healthcare providers daily struggle with denied claims, late patient payments, cumbersome filing of multiple claims individually, and constantly changing CPT codes. Whether the billing process is successful and smooth also depends on the software a practice has in place.The billing system of our Customer, a medical billing organization, lacked the necessary functionality, was unable to process claims quickly, randomly froze, and shut down. It was based on DOS and had not been updated since the initial installation. Therefore, our Customer’s employees, accustomed to Windows programs, found it increasingly difficult to work with...
Automatic Reflex Diagnostics System
It usually takes several days or, in more complicated cases, several weeks from a doctor visit to the administration of treatment. This negatively affects the patient's health and delays treatment, which is especially dangerous in cases of serious diseases, when every minute matters.This is where unconventional diagnosis methods come into play. Powered by computer technology, they allow physicians to find hidden patterns in the human body that lead to disease and prevent serious conditions at the earliest stage possible...


Healthcare providers daily struggle with paper-based workflows, extensive administrative workload, and disjointed communication. It results in medical errors, unhappy patients, physician burnout, and considerable costs.

This underscores the need for an all-in-one digital solution that would automate all routine processes and free up medical staff so that they can perform their primary task — deliver care to patients.


Specifically for our Client, we have developed a unique Care Management Platform* that has helped them to improve collaboration within medical teams and deliver patient-centered care. The use of our system has enabled the Client to ensure effective and hassle-free workflow management using the following features:

  • Home page — a comprehensive dashboard that displays scheduled events, tasks, patient interactions, etc., designed to help medical staff plan their work time wisely and make sure important tasks aren’t overlooked;
  • Task management — allows the user to create tasks, assign them to medical staff, set priorities, write notes, and more;
  • Patient profile — all patient data in one place: personal and clinical information, care programs, results of medical exams, contacts, documents, etc.;
  • Electronic signature — allows patients to sign documents such as consent and HIPAA authorization forms online;
  • Medical appointment scheduling — the user can view and manage all scheduled appointments, create reminders, write notes, and more;
  • Patient intake — provides a convenient digital format for gathering valuable patient information to make diagnoses and determine care programs;
  • Omnichannel communication — provides multiple communication channels (email, phone, SMS, live chat, etc.) and displays patients’ communication preferences to improve and personalize physician-patient interaction;
  • Notifications — the user can create notifications not to miss something important: to create a task, to call a patient back, to confirm a visit, etc.;
  • Patient progress tracking — provides physicians with a full picture of patient progression over time by visualizing the entire patient journey in the form of charts and graphs.

Care Management Platform can be easily customized to the specific needs of a medical practice or organization of any size and type using code-free design capabilities.

* This is a custom solution we have developed for the specific needs of a particular Client. Does it look like it may be a good fit for you? Contact us, and we’ll build a custom solution tailored specifically to your business needs.

Project’s results

Softarex’s Care Management Platform has produced the following benefits for healthcare providers:

  • Fully automated hospital workflows;
  • Reduced paperwork and human error;
  • Improved patient experience;
  • Enhanced patient outcomes;
  • More personalized patient communication.

Technical challenges

  • Moving application logic from Python to Java;
  • Development of BI algorithms.
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Get in touch with Softarex’s team

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