Medical Scheduling System

Technology domains
Cloud Solutions
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Challenge

Trying to manage outpatient appointments, hospitals, clinics, and healthcare companies daily struggle with extensive paperwork, a massive amount of incoming calls, and increased frequency of no-shows. Long wait times and always busy phone lines result in a negative patient experience and low retention rates.

Healthcare providers need an easy-to-use solution to automate the appointment scheduling process, optimize administrative workflow, minimize non-attendance, and reduce wait times to enhance care delivery and improve communication with patients.

Solution

Softarex has developed a Medical Scheduling System that helps healthcare providers fully automate and optimize the daily medical appointment booking process — from patient intake to staff allocation.

The main features of the system include:

  • Access-control list (ACL) — gives different levels of access to the system for patients and doctors;
  • Dictionary — provides patients with definitions of medical services and procedures;
  • Patient registration/modification — allows patients to register in the system and order services they want. In case of any changes, they can easily modify their order;
  • ‘Wait list’ registration and modification — after a request is made, operators assign an available, suitable appointment to a patient;
  • History management — all patients’ queries, medical history, and info about the treatment process are securely stored in one place;
  • Date confirmation — patients should confirm their appointments.

We have also developed a mobile application that not only simplifies the process of appointment booking but also allows patients to control their treatment process. App users can:

  • schedule, reschedule, confirm and cancel doctor appointments;
  • monitor their scheduled doctor's appointments, upcoming medical tests, and procedures;
  • review the results of medical tests and procedures;
  • track the treatment process;
  • enter information about their health status;
  • review home care plans.

Project’s results

The Medical Scheduling System developed by Softarex brings the following benefits to physicians and patients:

  • Decreased patient wait time;
  • Increased patient retention;
  • Reduced incoming call volume;
  • Less unattended appointments;
  • Fully paperless scheduling process;
  • Improved communication between patients and physicians.

Technical challenges

  • Development and implementation of access control list;
  • Creation of comprehensive medical dictionary for patients;
  • Handling large amounts of patient data.

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