To satisfy the request of our Client for a comprehensive restaurant software solution, Softarex has developed an all-in-one Restaurant Management Platform*. It has allowed our Client to handle a wide range of restaurant daily operations — from queue monitoring and table booking to online ordering and customer service from one place.
The main features of our system include:
- Online ordering — multiple online ordering options for take-out, in-house, and hot spot delivery using voice answering machine, SMS, Amazon Alexa, and Facebook Messenger chatbots;
- Reservations management — provides a single place to process and manage all orders. It also allows restaurants to capture website visitors 24/7 to not miss out on new customers;
- Table management — helps restaurant staff to seat guests according to their reservations quickly thanks to automatic rotation functions;
- Wait line management — enables guests to get in line and track wait times on a restaurant’s website or social media using their personal devices. Using this feature, restaurant managers can also monitor and analyze guest behavior to quickly react to any sudden changes;
- POS integrations — smooth and secure restaurant data flow for informed business decisions, greater revenue, higher retention rates, and more personalized customer service;
- Dining chatbots — allow customers to get in line, make reservations, view restaurant menus, order food, and more using SMS, Facebook Messenger bot, and Amazon Alexa;
- Integration with Facebook — allows users to integrate the remote wait line solution directly into their Facebook business page;
- Loyalty program — customers can get points for restaurant visits, orders, and food delivery, and use them for future visits;
- Social media marketing — building brand awareness and attracting new customers by sharing posts about discounts, offerings, and more on social media such as Twitter and Facebook;
- SMS marketing campaigns — allows creating and sending customizable SMS campaigns and check conversions;
- Mobile app — a user-friendly mobile application with offline mode;
- Voice answering machine — a smart voice-enabled bot that can take orders, get customers in line, and take table reservations. After accepting an order, the bot sends an SMS order confirmation and a payment link.
* This is a custom solution we have developed for the specific needs of a particular Client. Does it look like it may be a good fit for you? Contact us, and we’ll build a custom solution tailored specifically to your business needs.